Refund policy
Refund Policy (Coffee Orders)
We want you to love every cup. If something isn’t right with your coffee order, we’ll make it right for you.Â
Order Issues (Wrong Item, Damaged, or Missing)
If your order arrives damaged, incomplete, or you received the wrong item, contact us within 7 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Photos of the product and shipping packaging (for damage claims)
If confirmed, we’ll offer one of the following:
- A replacement shipped at no cost, or
- A refund to your original payment method
Coffee & Perishable Items
Because coffee is a consumable product and freshness matters, we generally do not accept returns on opened coffee.
If your coffee arrives unopened and you want to return it, contact us within 7 days of delivery to request approval. If approved:
- Items must be unopened, unused, and in original packaging
- Return shipping is the customer’s responsibility
- Once received and inspected, we’ll issue a refund (minus original shipping, if applicable)
Non-Returnable Items
The following items are not eligible for return or refund:
- Opened coffee or tea
- Items marked final sale
- Gift cards
Refund Timing
If approved, refunds are issued to the original payment method. Most refunds process within 5–10 business days, depending on your bank or card issuer.
Shipping Fees
Shipping fees (if charged) are non-refundable, unless the return is due to our error (wrong item, damaged in transit, or missing items).
Exchanges
We don’t offer traditional exchanges. If you ordered the wrong item, reach out within 7 days of delivery and we’ll help you place the correct order.
How to Request Help
Email us with your order number and details, and we’ll take care of you.
Note: We reserve the right to limit refunds in cases of suspected fraud or abuse.